XIAMEN, CHINA — August 28, 2024 — Yeastar, the world’s main supplier of Unified Communications (UC) options, at present introduced the launch of Reside Chat and Fb Messenger within the newest updates to its P-Collection Cellphone System. These new channels strengthen the capabilities of Yeastar’s contact heart resolution, which already encompasses WhatsApp and SMS.
Reside Chat gives prospects a direct line to distributors via a real-time chat interface. With Yeastar, companies can simply implement a chat widget on their web site, with customizable styling choices to align with their branding. Buyer inquiries can be directed to a central inbox on Linkus UC Shoppers, the place brokers can effectively handle interactions from numerous platforms. Moreover, chats will be upgraded to cellphone calls, offering free consultations that assist flip web site guests into potential leads.
Moreover, the combination of Fb Messenger additionally enriches the customer support toolkit, permitting companies to attach with their viewers the place they already are—on one of many world’s hottest social media platforms with over 1.3 billion lively customers globally.
“Integrating reside chat and Fb Messenger into our contact heart resolution aligns with our imaginative and prescient and is a significant milestone in Yeastar’s CCaaS roadmap,” stated Arya Zhou, Head of World Gross sales at Yeastar. “As contact facilities tackle a broader function, companies should adapt and equip themselves with important instruments for delivering omnichannel customer support. Going ahead, we are going to proceed to supply extra communication choices to assist them excel and differentiate themselves out there.”
About Yeastar
Yeastar makes digital worth simply accessible from possession and adoption to day by day utilization and administration by remodeling how companies join and talk. Yeastar has established itself as a number one supplier of UC options with a powerful ecosystem, a worldwide community of channel companions, and over 450,000 prospects worldwide.
Dedicated to delivering the suitable know-how to value-oriented companies, Yeastar gives easy-first services for UC&C to allow them to win within the trendy digital world. For extra details about Yeastar or to turn into a Yeastar companion, please go to https://www.yeastar.com/.