Viewpoint
On the tenth Extremely-Broadband Discussion board (UBBF) 2024, the Autonomous Driving Networks (ADN) Summit was held below the theme of “Advancing Towards AN L4: Empowering Superior UBB Operations.” On the discussion board, Yue Wei, President of Huawei’s NCE Optical Community Area, delivered a keynote speech titled “Intelligence Empowers F5.5G Premium All-Optical Community.” Within the speech, he shared how progressive practices of Huawei’s F5.5G premium all-optical community resolution, guided by “Community Conscious Consumer” and “Consumer Conscious Community”, is steering carriers in direction of ADN L4 and ushering in a brand new period of experience-driven operations.
Yue Wei, President of Huawei’s NCE Optical Community Area
With the arrival of the “expertise first” period, optical community O&M is evolving in direction of the consumer experience-centric mode. In dwelling broadband situations, O&M remains to be pushed by consumer complaints and depend on a considerable amount of manpower for passive rectification, leading to excessive funding and low satisfaction. For instance, a provincial firm in China wants over 4,500 engineers to handle greater than 16,000 complaints associated to dwelling broadband providers from 19 million subscribers on daily basis. Regardless of such an enormous funding, the subscriber churn price stays over 10%. Equally, in optical transmission situations, potential dangers comparable to fiber, cable, and node sharing can’t be proactively recognized, leading to 40% of bother tickets and a minimum of 4 hours of troubleshooting. It’s arguably unattainable for any customers to simply accept such lengthy service interruption attributable to the inefficient processing mode.
To deal with these points, Huawei’s premium all-optical community resolution introduces a “twin-turbo” methodology combining “Community Conscious Consumer” and “Consumer Conscious Community” to enhance consumer expertise and O&M effectivity. Particularly, “Community consciousness consumer” refers to proactive expertise assurance that helps stop consumer complaints and “Consumer consciousness community” refers to automated fault prognosis and environment friendly grievance dealing with. The answer will deliver revolutionary worth enchancment to carriers by means of each premium broadband and premium transmission situations.
Worth Leap of Premium Broadband
By way of “Community Conscious Consumer”, the progressive dwelling broadband Buyer Expertise Index (CEI) mannequin is constructed by leveraging the BLOA algorithm based mostly on massive information throughout three layers and from eight dimensions. It might probably precisely measure the precise consumer expertise and current the ends in the type of CEI scores. After acquiring international consumer expertise information, the proactive assurance agent can proactively take particular actions and supply focused service advertising. It identifies low-scoring subscribers and resolves community points earlier than faults are reported, lowering complaints by 60% and laying a stable basis for consumer satisfaction and loyalty.
By way of “Consumer Conscious Community”, the fault prognosis copilot, leveraging international experience, can robotically resolve greater than 34 frequent faults in an E2E method inside 60 seconds for name facilities, lowering dwelling visits by 30%. Moreover, the HomeCare app helps frontline engineers question details about greater than 30 fault situations with out NOC help, lowering on-site troubleshooting period from 1 hour to 10 minutes. With the help of distant automated closed-loop and effectivity enchancment of onsite prognosis, the O&M and response effectivity in dwelling broadband situations will probably be vastly improved.
Effectivity Increase of Premium Transmission
From the angle of “Community Conscious Consumer”, the proactive assurance agent within the transmission area implements proactive consciousness of community and SLA dangers based mostly on digital twin expertise, serving to to precisely show fault areas and facilitate fault rectification. By way of proactive consciousness, demarcation, finding, and rectification, the agent can cut back bother tickets by 40% and successfully guarantee consumer SLA.
From the angle of “Consumer Conscious Community”, the progressive optical-electrical collaboration algorithm is used to affiliate alarms throughout totally different layers. This allows the system to robotically mixture greater than 90% of alarms and find the foundation causes, attaining “one ticket for one fault”. As well as, the fault prognosis copilot can work with Huawei’s OMD and eOTDR {hardware} to find fiber faults with meter-level precision. With the previous applied sciences, the fault finding period is diminished from 4 hours to fifteen minutes, and the variety of troubleshooting groups required for a single fault is diminished from 3 to 1.
Yue Wei famous that the proactive assurance agent implementing “Community Conscious Consumer” and the fault prognosis copilot enhancing “Consumer Conscious Community” are anticipated to additional enhance buyer worth all through the lifecycle of the premium broadband “A-PRIME” and premium transmission “T-AUTO” situations. Trying forward, the clever F5.5G premium all-optical community will information carriers in direction of ADN L4, ushering in a brand new period of experience-driven operations.